01Covered products and current availability
This policy covers diamonds and other expressly described virtual products for the official Android edition of Xianchong Qiyuan. Real-money purchases are not yet open. The rules below apply after launch and do not mean that payment is currently available. There is no physical shipment or physical shipping charge.
02Delivery method and timing
Purchases will open only after payment processing and automatic delivery are connected and validated. Normally, once the payment provider confirms success, products are delivered in real time to the server and character linked to the order. Confirm the character, server, item and amount before payment. Network, maintenance, risk checks or payment-processing issues can delay delivery; keep your order details and contact official support.
03Missing goods and duplicate charges
If you have been charged but have not received the goods, do not pay again solely because a page appears stuck. Provide the order number, payment time, amount, currency, server and character. We will check payment and game records, fulfil or refund a verified undelivered order, and return verified duplicate collections to the original payment method as appropriate.
04Refund eligibility
Delivered virtual goods that have been used, traded or gifted generally are not eligible for change-of-mind refunds. Contact support to investigate unused goods, incorrect delivery, unauthorized payments or other disputes. Refunds are not automatically promised without verification. No restriction excludes rights granted by applicable consumer law.
05How to contact us
Use the official email or phone shown below. An email subject such as 'Xianchong Qiyuan order/refund' is helpful. Describe the issue and include identifying order details. We may request non-secret information needed to verify payment and character ownership. Never send passwords, verification codes, full card numbers or card security codes.
06Resolution and refund arrival
Approved refunds are returned to the original payment method, not transferred to an unrelated account. We will communicate the investigation result through the contact channel. Arrival depends on the payment provider and card issuer. If delivered goods need to be withdrawn, the relevant usage records and handling will be explained. We will not ask you to make an extra payment to unlock a refund.
07Service closure and policy updates
If a service change affects fulfilment of paid orders, handling arrangements will be explained through an announcement or support communication. Unfulfilled obligations are addressed under this policy and applicable law. Policy changes do not remove consumer rights already acquired under applicable law.